Shipping & Refund Policy
Shipping Policy
1. Shipping Regions
We ship both within the United Arab Emirates (UAE) and internationally to various countries worldwide.
2. Shipping Fees
Shipping fees vary depending on the country, city, and location. The total shipping cost will be displayed at checkout based on your shipping address. For international orders, shipping fees differ by region.
3. Free Shipping
We offer free shipping within the UAE for orders that exceed 300 AED.
4. Shipping Partners
We ship through trusted partners, including Aramex and other logistics providers, to ensure timely delivery of your orders.
5. Delivery Times
- Within UAE: 1-3 working days.
- International: 5-10 working days, depending on the destination country.
6. Order Processing Time
All orders are processed within 1 working day from the time the order is placed.
7. Shipping Notifications
Once your order is shipped, you will receive a confirmation email with tracking details, allowing you to monitor your delivery status.
8. Handling Delays
In the event of a shipping delay exceeding two working days, we will notify you immediately and offer a 20% discount on your next order as compensation.
Refund Policy
1. Refund Timeframe
You have 15 days from the date of delivery to request a refund. We offer free returns within this period.
2. Refund Eligibility
To be eligible for a refund, the product must be returned in its original condition without any damages. Used products are not eligible for a refund.
3. Return Shipping Costs
The customer is responsible for covering the cost of return shipping, except in cases of product defects or incorrect items sent.
4. How to Request a Refund
To request a refund, please contact us via email at info@mollita.com, and we will guide you through the return process.
5. Refund Timeline
Once we receive and inspect the returned product, refunds will be processed within 5-10 working days and credited back to your original payment method.
6. Non-refundable Items
Products that have been used are not returned in their original condition are not eligible for refunds.
We aim to provide exceptional service to our customers and appreciate your understanding of our shipping and refund policies. Should you have any questions, please contact us at info@mollita.com.